TERMS AND CONDITIONS
Introduction:
Welcome to our online business ZIIA at www.ziiaonline.com
By accessing and using our Website, you agree to comply with and be bound by the following terms and conditions ("Terms"). If you do not agree to these Terms, please refrain from using our Website.
User Eligibility:
To access and use our Website, you must be at least 18 years old.
By using the Website, you represent and warrant that you meet the eligibility requirements.
Intellectual Property:
All content, trademarks, logos, and intellectual property on the Website are the property of ZIIA ONLINE LTD. and are protected by applicable copyright and trademark laws. You agree not to reproduce, distribute, or use any intellectual property without our prior written consent.
User Account:
To access certain features and services on our Website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and updated information and promptly notify us of any unauthorized use or breach of security.
Prohibited Activities:
When using our Website, you agree not to: a) Violate any applicable laws, regulations, or third-party rights. b) Engage in unauthorized access or use of the Website or its resources. c) Introduce viruses, malware, or any other malicious code. d) Collect or harvest personal information of other users without their consent. e) Use the Website for any fraudulent or illegal activities.
Product Listings and Descriptions:
We strive to provide accurate and up-to-date information regarding our products or services. However, we do not warrant that product descriptions, pricing, or other content on the Website are error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Pricing and Payments:
Prices displayed on our Website are in GBP ( £ pounds ) and are exclusive of applicable taxes, shipping, and handling charges, unless otherwise stated. We reserve the right to change prices or modify payment terms at any time without prior notice.
Order Acceptance and Fulfillment:
Your placement of an order on our Website constitutes an offer to purchase products or services. We reserve the right to accept or decline your order in our sole discretion. In the event of order acceptance, we will make reasonable efforts to fulfill your order promptly, subject to availability and other factors beyond our control.
Shipping and Delivery:
We will make reasonable efforts to deliver your order within the specified timeframe. However, we shall not be liable for any delays or failures in delivery caused by circumstances beyond our control. Risk of loss and title for products purchased pass to you upon delivery.
Returns and Refunds:
We strive to ensure customer satisfaction. If you are not satisfied with your purchase, please refer to our return and refund policy on the Website for detailed instructions and requirements.
Limitation of Liability:
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to your use or inability to use the Website, products, or services, even if we have been advised of the possibility of such damages.
Return and Refund Related Terms
Correct Pricing:
Every effort is made to ensure accurate pricing. In the event of a pricing error, correction will be made with confirmation sought from the customer. Unreachable customers will have their orders canceled due to pricing errors, and such orders will not be accepted.
Style and Accessories Variations:
While endeavors are made to align suits with provided images, variations in style and accessories may occur. Requests for refunds or returns based on personal preferences will not be accommodated.
Unstitched Suits:
Customers encountering issues with unstitched suits must report them via email within 7 days of delivery.
Photo-Shoot Elements:
Elements in brand photo-shoots are illustrative, and variations in cut, length, style, and embellishments may occur.
Faiza Saqlain and Agha Noor Pieces:
Cancellations are not possible once these pieces enter the production phase, and express shipping is not available for these brands.
Stitching Errors and Alterations:
In the event of measurement errors, where alterations can rectify the issue, responsibility will be taken and we will offer alterations on a case to case basis. Please note we will not cover any return postage that may occur. Sizing issues must be reported within 5 days of delivery. We will ask of photographic evidence to support your claims.
Custom Stitched Pieces/Custom Sizes:
Custom stitched pieces are not eligible for returns or exchanges. This specifically outlines pieces where the customer has changed the design deviating from the original image and/or given a custom size or custom style. Please note, we offer the option for custom sizing as a way to accomodate everyone possible, we do not charge an additional fee on top of our stitching to accommodate your own personal custom size, we therefore do not guarantee a 100% measurement match in any case.
Cancellation and Refund:
Cancellation or refund requests are not accommodated after the outfits are stitched and/or in transit.
Unstitched Sale Items/ Unstitched non Sale Items:
Eligible for exchanges within 14 days of receiving if faulty. Proof will have to be sent via email.
No Return Policy for Ready-to-Wear Items:
Ready-to-wear items are non-returnable. It is advised to check sizing before ordering.
International Returns:
Customers outside the UK are responsible for return postage, regardless of the issue or reason for return. If the piece is not faulty, and the customer is merely returning due to personal reasons - return postage paid by the customer will not be refunded. Additionally, only the amount for the item will be refunded; the initial shipping cost paid by the customer for the item's shipment will not be refunded.
Color Variation Disclaimer:
A disclaimer throughout on our website outlines that colors for all outfits may vary due to several factors detailed in these terms and conditions. We will not accommodate return requests based on color variation complaints. Buyers are aware of the possibility of slight color variations, and no returns will be accepted on that basis.
Refund Method:
Refunds are issued in the form of credit notes. No amount will be refunded in monetary form.
Other General Terms and Conditions:
Measurements:
All measurements provided are approximate. We don't claim to provide a 100% size match. Pieces are hand made, therefore please expect a 0.5-1 inch discrepancy in some cases.
Colors and Designs:
Colors and designs on the website are as accurate as photographic images allow, considering individual screen settings.
Checking Designers' Social Media Pages:
It is recommended to check designers' social media pages for a better understanding before placing an order.
Suit Descriptions:
Descriptions are taken directly from the brands. We are not responsible for omissions or misprints.
Custom Preferences:
For specific preferences, customers can contact us, and we will do our best to accommodate or the customer is advised to add them to the Notes section at checkout.
Website Content:
The content is for general information and is subject to change without notice.
Acceptance of Terms and Conditions:
By accessing or using the website, customers agree to be bound by these Terms & Conditions
Terms and Conditions Delivery Timelines and Variations:
Delivery Timelines Disclaimer:
We aim to deliver standard orders within 4/5 weeks unless stated otherwise such as during Eid and Wedding season.
While we strive to provide estimated delivery timelines for the convenience of our customers, it is important to note that these timelines are not guaranteed. We do not take responsibility for any third party delays or hold ups. The delivery of our clothing pieces can vary due to various factors, including but not limited to production time, availability of materials, shipping constraints, and unforeseen circumstances.
Nature of Clothing Pieces:
We take pride in ensuring the highest quality standards, and this commitment may sometimes lead to extended production and shipping durations.
Communication of Estimated Delivery Timelines:
We will make every effort to provide estimated delivery timelines on our website or through other communication channels. However, these estimates are approximate and provided for informational purposes only. Customers should consider them as general guidelines and understand that they may be subject to change.
Updates and Notifications:
In the event of any significant changes or delays to the estimated delivery timelines, we will promptly communicate with customers to provide updated information. Such updates may be sent via email or through our website's messaging system. We are committed to keeping customers informed throughout the process.
Flexibility and Understanding:
We kindly request our customers to exercise flexibility and understanding regarding the delivery timelines of their clothing pieces. Each order is unique, and our team works diligently to ensure exceptional craftsmanship and attention to detail. We appreciate your patience and cooperation as we strive to deliver a product that meets or exceeds your expectations.
Tracking and Delivery Confirmation:
Once an order has been shipped, customers will be provided with tracking information whenever applicable. This allows customers to monitor the progress of their shipment and obtain a delivery confirmation. Please note that tracking information may not be available for all shipping methods or destinations.
Liability and Compensation:
While we make every effort to ensure timely delivery, we shall not be held liable for any damages, losses, or inconvenience caused by variations or delays in delivery timelines. Our responsibility is limited to fulfilling orders as per the agreed-upon terms and conditions. We do not accept liability for any consequential or indirect damages arising from delivery delays.
Modifications to the Terms and Conditions:
We reserve the right to modify these terms and conditions related to delivery timelines and variations at any time. Any changes will be communicated through our website or other appropriate channels. It is the customer's responsibility to review and comply with the latest version of these terms.
Terms and Conditions for Time-Sensitive and Urgent Orders:
Express Shipping:
For customers who require time-sensitive or urgent delivery of their orders by a specific date, we offer the option of express shipping. By selecting express shipping, customers acknowledge and accept the terms outlined below.
Delivery Timeframe:
Express shipping reduces the shipping time from the standard 4/5 weeks to approximately 2/3 weeks. Please note that while we make every effort to expedite the delivery of express shipments, the delivery timeframe provided is an estimate and can vary due to various factors, including logistics and unforeseen circumstances is not guaranteed to reach by a specific date or time as we do not hold any control over third party shipping companies.
Non-Refundable Express Shipping:
Express shipping is non-refundable. Once the express shipping service is chosen and payment is made, the cost of express shipping cannot be refunded. We do however reserve the right to refund express shipping in certain cases which will be decided on a case to case basis.
Third-Party Shipping Company or Courier Delays:
We work with reliable shipping companies and couriers to ensure timely delivery. However, we are not responsible for any delays caused by third-party shipping companies or couriers, regardless of the reason for the delay or occasion. Once the package has been handed over to the shipping company or courier, their performance and delivery timelines are beyond our control.
Upgrading to Express Shipping:
If a customer decides to upgrade a standard shipping order to express shipping at a later stage, the customer will be required to pay the express shipping charge in advance before the package can be shipped out. The additional cost of express shipping will be communicated to the customer, and the package will be dispatched upon receipt of the payment.
Waiving or Charging Express Shipping:
We reserve the right to waive off or charge express shipping at our own discretion. In certain circumstances, such as promotional offers or exceptional cases, we may offer express shipping free of charge. However, we are not obliged or legally bound to ship out standard shipping orders that are delayed due to unforeseen circumstances with express shipping to make up for the delay. Each case will be evaluated individually, and the decision to offer expedited shipping free of charge will be made on a case-by-case basis.
Liability Limitations:
While we make every effort to ensure the timely delivery of express shipments, we shall not be held liable for any damages, losses, or inconvenience caused by delays or failures in delivery, regardless of the reason. Our responsibility is limited to fulfilling orders as per the agreed-upon terms and conditions. We do not accept liability for any consequential or indirect damages arising from shipping delays.
Modifications to the Terms and Conditions:
We reserve the right to modify these terms and conditions related to express shipping at any time. Any changes will be communicated through our website or other appropriate channels. It is the customer's responsibility to review and comply with the latest version of these terms.
By selecting express shipping and placing an order with our company, you acknowledge that you have read, understood, and agreed to these terms and conditions regarding time-sensitive and urgent orders.
Terms and Conditions for Order Cancellations and Cancellation Fee:
Order Cancellation Policy:
Customers may request order cancellations under certain circumstances. However, once an order has entered the production phase, cancellation may not be possible. It is important for customers to carefully review their order details before finalizing the purchase.
Cancellation Fee:
In the event that a customer insists on canceling an order that is already in production, a cancellation fee will be imposed. This fee is necessary to cover the costs associated with materials, labor, and any other expenses incurred up to that point in the production process.
Cancellation Fee Calculation:
The cancellation fee will be calculated based on the specific circumstances of the order, including the production stage, materials used, and any additional costs incurred. It will be determined in a fair and reasonable manner, taking into account the efforts and resources invested in fulfilling the customer's request.
Customer Acknowledgment:
By placing an order, customers acknowledge that they are aware of the production timeline and the potential consequences of cancelling an order that has already entered the production phase. They understand that a cancellation fee may be imposed if they choose to proceed with the cancellation under such circumstances.
Refund Policy:
If a cancellation fee is applicable, the remaining amount after deducting the fee will be refunded to the customer. The refund will be processed using the original payment method and will typically be credited within a reasonable timeframe, subject to any applicable terms and conditions of the payment provider.
Exceptional Circumstances:
In exceptional cases, such as unforeseen manufacturing issues or other valid reasons beyond the customer's control, we reserve the right to waive the cancellation fee at our discretion. Such decisions will be made on a case-by-case basis, and customers are encouraged to reach out to our customer support team to discuss their specific situation.
Modifications to the Terms and Conditions:
We reserve the right to modify these terms and conditions related to order cancellations and cancellation fees at any time. Any changes will be communicated through our website or other appropriate channels. It is the customer's responsibility to review and comply with the latest version of these terms.
Terms and Conditions for Fraudulent Customers and Fraudulent Transactions:
1.1. A fraudulent customer refers to an individual or entity that engages in deceptive or illegal activities with the intention to deceive, mislead, or obtain unlawful benefits from a business or organization.
1.2. Fraudulent activities include, but are not limited to, identity theft, unauthorized use of payment methods, chargebacks without valid reasons, false claims, counterfeit products, and any other form of fraudulent behavior.
Detection and Prevention of Fraudulent Customers:
2.1. We reserve the right to investigate any suspicious activity, including but not limited to verifying customer information, contacting payment providers, and collaborating with law enforcement authorities, if necessary.
Legal Actions:
In instances of proven fraudulent activities, we reserve the right to pursue legal action against the responsible individuals or entities. This may include reporting the fraudulent activities to the appropriate law enforcement agencies and sharing relevant information to aid in the investigation and prosecution process.
Liability:
We shall not be held liable for any losses or damages incurred as a result of fraudulent activities conducted by customers or third parties. It is the responsibility of the customer to take appropriate measures to safeguard their personal and financial information.
Protection of Customer Data:
We are committed to protecting the privacy and security of our customers' data. However, in cases of suspected fraudulent activities, we reserve the right to disclose customer information to relevant authorities or financial institutions for the purpose of investigation or prevention of fraud.
Fraud Prevention Measures:
To maintain a secure environment, we implement various fraud prevention measures, including but not limited to identity verification, transaction monitoring, and utilization of advanced security technologies. These measures are in place to safeguard our customers' interests and ensure the integrity of our services.
Customer Responsibility:
Customers are responsible for ensuring the accuracy and legitimacy of the information provided during registration and while using our services. Any false, misleading, or fraudulent information provided may result in immediate account suspension or termination.
Modifications to the Terms and Conditions:
We reserve the right to modify these terms and conditions related to fraudulent customers and transactions at any time. Any changes will be communicated through our website or other appropriate channels. It is the customer's responsibility to review and comply with the latest version of these terms.