index
The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details)
Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible.
Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid.
EID UL ADHA ORDERS NOW CLOSED - ALL ORDERS NOW PLACED WILL BE DELIVERED 4/5 WEEKS AFTER EID

Shipping policy

 

1. Standard Delivery

  • Unstitched items: Delivered within 2-3 weeks.

  • Stitched items: Delivered within 4-5 weeks.

  • Pret pieces (e.g., Faiza Saqlain, Agha Noor, etc.): Often made to order and may have longer delivery times. Timelines for these items are specified on their respective product pages. The Production time can take upto 8 weeks for some Pieces. 

  • Eid Season: Special timelines apply and will be highlighted on the website.

  • Delivery timelines are estimates and may be affected by factors such as production schedules, material availability, and courier delays.

2. Express Shipping (For Urgent Orders)

  • Available for both unstitched and stitched items, reducing delivery time to approximately 2-3 weeks.

  • Not available for Pret pieces such as Faiza Saqlain, Agha Noor, or other made-to-order designer items.

  • Express shipping is non-refundable unless an exception is made.

  • Customers can upgrade to express shipping after placing an order. Extra charges apply and must be paid in advance.

  • Once the package is handed over to the courier, we are not responsible for delays caused by the shipping company.

3. Tracking & Delivery Confirmation

  • Once your order is shipped, tracking details will be provided (if applicable).

  • Tracking availability depends on the destination and shipping method. If tracking is unavailable, we will provide the best possible shipment updates.

  • Important: Customers must report any issues related to non-delivery, missing shipments, or delivery disputes within 7 days of the estimated delivery date or tracking update. This is necessary to allow us to initiate investigations with the courier services in a timely manner. Claims made after this period may not be eligible for investigation or resolution.

4. Order Fulfilment & Risk of Loss

  • Orders are fulfilled based on product availability.

  • Once the package is delivered, the risk of loss or damage passes to the customer.

5. Shipping Delays & Liability

We are not responsible for delays caused by:

  • Courier service issues.

  • Customs clearance procedures.

  • Unforeseen circumstances such as strikes, weather disruptions, or high shipping volumes.

  • We do not offer compensation for delayed deliveries.

  • Delivery estimates are provided as guidelines and may be affected by international logistics disruptions beyond our control.

 

Force Majeure & Logistics Disruptions

ZIIA operates internationally and relies on third-party couriers, airlines, customs authorities, and logistics providers to transport orders.

While we make every effort to dispatch and deliver orders within the estimated timeframes provided, delivery timelines may occasionally be affected by circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

  • international courier disruptions

  • airline or airspace restrictions

  • customs inspections or clearance delays

  • regional or international conflict

  • strikes or labour shortages

  • natural disasters

  • global logistics interruptions

  • government actions or regulatory changes

In such circumstances, ZIIA shall not be held liable for delays in delivery caused by these external factors.

Orders affected by such events will continue to be fulfilled and delivered as soon as the relevant logistics networks resume normal operations.

By placing an order with ZIIA, customers acknowledge that international shipping timelines may be subject to disruption and agree that delays caused by events beyond our control do not constitute grounds for order cancellation or chargeback while the order remains in transit.

ZIIA will always make reasonable efforts to monitor shipments and provide updates where possible until the order reaches its destination.

6. International Orders & Returns

  • Customers are responsible for all return shipping costs, customs duties, and applicable fees for international returns.

  • If returning a non-faulty item, only the item cost will be refunded. The original shipping fee is non-refundable.

7. Shipping Policy Modifications

  • We reserve the right to update our shipping policies at any time.

  • Any changes will be published on our website. We recommend checking our policy before placing an order.


These Terms & Policies may be updated from time to time to reflect operational requirements, regulatory updates, or to improve clarity. The version in effect at the time an order is placed will apply to that order.

 

Last updated: February 28th 2026
Verified