index
The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details) The ZIIA Refund or Replace Rule™ — Every Order Protected. Fixed or Refunded. Period. (See T&C's Page for more Details)
Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible. Current Order Update: Due to seasonal demand, some stitched orders are taking longer than usual. We appreciate your patience and are working through all orders as quickly as possible.
Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid. Orders placed after 10th April Cutt off will be delivered 4/5 weeks after Eid.
EID UL ADHA ORDERS NOW CLOSED - ALL ORDERS NOW PLACED WILL BE DELIVERED 4/5 WEEKS AFTER EID

Terms of service


1. Introduction

Welcome to ZIIA at www.ziiaonline.com. By accessing and using our website, you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please refrain from using our website.

2. User Eligibility

  • You must be at least 18 years old to access and use our website.

  • By using the website, you confirm that you meet these eligibility requirements.

3. Intellectual Property

  • The ZIIA name, logo, and branding are the intellectual property of ZIIA ONLINE LTD.

  • Product images and descriptions are provided by the respective designers and brands. We do not claim ownership of these images.

  • Users may not reproduce, distribute, or use any content from our website without permission from ZIIA. 

  • 4. User Accounts

  • You may need to create an account to access certain features.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You must provide accurate, updated information and notify us immediately of any unauthorised use.

5. Prohibited Activities

When using our website, you agree not to:

  • Violate any applicable laws or third-party rights.

  • Attempt unauthorised access or misuse website resources.

  • Introduce viruses, malware, or malicious code.

  • Collect personal data of other users without consent.

  • Use the website for fraudulent or illegal activities.

6. Product Listings & Descriptions

  • We strive for accuracy in product descriptions and pricing, but errors may occur.

  • All product descriptions and images are provided by the designers.

  • We reserve the right to correct inaccuracies or update information at any time without prior notice.

7. Pricing & Payments

  • Prices are displayed in GBP (£) and exclude applicable taxes, shipping, and handling charges unless otherwise stated.

  • We reserve the right to update prices and modify payment terms at any time.

8. Order Acceptance & Fulfilment

  • Orders begin processing as soon as payment is received.

    Because we operate on a sourced-on-demand model, items are secured from designers or suppliers shortly after an order is placed. This can happen within hours.

    Order status updates shown online may not reflect internal steps such as sourcing, supplier confirmation, or preparation. These steps may take place before any dispatch notification is issued.

    We are not required to send progress updates during processing. If you would like an update, please contact us by email. We aim to respond within 24–48 business hours.

  • Orders are fulfilled based on availability and external factors beyond our control.

9. Shipping & Delivery

  • Standard orders are delivered within 4-5 weeks, unless otherwise stated.

  • Delivery timelines are estimates and may vary due to production time, material availability, shipping constraints, or unforeseen delays.

  • During Eid season, specific timelines apply, which will be highlighted on the website.

  • Risk of loss and title of products pass to you upon delivery.

  • We are not liable for third-party shipping delays.

  • All delivery timeframes are estimates, not guarantees.

    Delays can occur due to factors outside our control, including but not limited to:

    • International airspace closures

    • Airport shutdowns

    • Political instability

    • Customs inspections

    • Courier delays

    • Government restrictions

    If such situations occur, delivery times may be affected. These external delays do not qualify as valid grounds for cancellation or refund.

    Customers are responsible for allowing sufficient time when ordering for events such as Eid, weddings, or other occasions.

ZIIA shall not be held responsible for delays or failure to fulfil its obligations where such delay or failure results from circumstances beyond our reasonable control. These circumstances may include, but are not limited to, international courier disruptions, airline or airspace restrictions, customs delays, regional or international conflict, strikes, natural disasters, government actions, or other global logistics interruptions.

In such cases, delivery timelines may be extended until normal operations resume. ZIIA will continue to monitor shipments and make reasonable efforts to fulfil all orders as soon as the relevant logistics networks allow.

9.1 Express Shipping

  • Reduces standard shipping time to approximately 2-3 weeks.

  • Express shipping fees are non-refundable, except under exceptional cases at our discretion.

  • Delays caused by third-party couriers are beyond our control.

  • Customers can upgrade to express shipping at an additional charge, payable before dispatch.

10. Returns & Refunds

  • If you are dissatisfied with your purchase, refer to our Return & Refund Policy for detailed instructions.

  • Returns must be authorised in writing before being sent.

    A return address will only be provided once a return request has been reviewed and approved.

    The shipping label address is not a returns address.

    Items sent without prior written authorisation may not be accepted or processed.

11. Order Cancellations

  • Cancellation requests must be made within 24 hours of placing your order.

    After 24 hours, cancellation is not guaranteed and is usually not possible, as supplier commitments and costs may already have been incurred.

    It is important to understand that cancellation eligibility is not based on dispatch status. Orders may already be secured, allocated, or in preparation before dispatch takes place.

    Unstitched items are also sourced specifically for each order and are therefore not exempt from this policy.

    If a cancellation is exceptionally approved after processing has begun, a cancellation fee may apply at our discretion.

  • If a cancellation is requested during production, a cancellation fee will be deducted to cover costs incurred.

  • Refunds (if applicable) will be processed via the original payment method.

  • Changes to personal circumstances, including an event being postponed or cancelled, do not qualify as valid grounds for cancellation or refund once an order has entered processing.

12. Product Details & Customisation

12.1 Measurements

  • All measurements provided are approximate.

  • As pieces are handmade, a 0.5-1 inch discrepancy may occur.

12.2 Colours & Designs

  • Product colours and designs may vary slightly due to screen settings and photography.

12.3 Suit Descriptions

  • Descriptions are provided by the brands, and we are not responsible for omissions or misprints.

12.4 Custom Preferences

  • Customers may add specific preferences in the Notes section at checkout or contact us before placing an order.

13. Fraudulent Customers & Transactions

  • Fraudulent activities include, but are not limited to, identity theft, unauthorised payment use, false claims, and chargebacks without valid reasons.

  • We reserve the right to investigate, report, and take legal action against fraudulent customers.

  • We implement fraud prevention measures such as identity verification and transaction monitoring.

  • Customers must provide accurate and legitimate details. Misrepresentation may result in account suspension or termination.

14. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any:

  • Direct, indirect, incidental, consequential, or punitive damages arising from your use (or inability to use) our website, products, or services.

  • Delays or failures in delivery caused by circumstances beyond our control.

15. Updates & Modifications

  • We reserve the right to modify these Terms & Conditions at any time.

  • Changes will be updated on our website, and customers are responsible for reviewing them periodically.

16. Acceptance of Terms

By using our website, you agree to be bound by these Terms & Conditions.

For further inquiries, please contact ZIIA Customer Support.



These Terms & Policies may be updated from time to time to reflect operational requirements, regulatory updates, or to improve clarity. The version in effect at the time an order is placed will apply to that order.


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